Frequently asked questions

Book a weekly, every-other-week or monthly plan and get $25 off your first clean. The offer is only available on recurring plans.

To claim it, you prepay your first two cleans when your booking is confirmed: your first clean at $25 off and your second clean at the regular price. Starting with your third clean, you pay per clean with our normal card hold.

For example, if your clean is $200, you prepay $375 ($175 for your first clean plus $200 for your second).

Your commitment is your first two cleans. If you cancel your plan before your second clean, we refund the prepaid second clean minus the $25 discount you received on your first clean. In the $200 example, you would get $175 back.

After that, you can cancel your plan anytime with no fees.

Email hello@shinymaidsco.com or reply to any booking confirmation and we will confirm your cancellation in writing.

Your quote is based on the size of your home, the type of clean, any extras, and the details and photos you share. The more you show us, the more accurate your quote will be.

We keep a card on file for every clean. 48 hours before your clean, we place a temporary hold on your card for the cost of the clean. You are officially charged after the clean, once your cleaner finishes and checks out.

The one exception is the New Client Offer: new recurring clients prepay their first two cleans when their booking is confirmed. The card hold starts with your third clean.

A hold is not a charge. It simply sets the amount aside so your appointment is confirmed.

The payment needs to be fixed at least 24 hours before your clean, or the clean will be cancelled.

Our prices are set so we can pay great cleaners fairly. Discounts are only for recurring clients, through the New Client Offer.

Tips are never required but always appreciated, and 100 percent of every tip goes to your cleaner.

Give us at least 24 hours notice and there is no charge. Cancellations with less than 24 hours notice are charged the full price of the clean, since your cleaner has reserved that time for you.

You get a text when your cleaner is on the way, another when they arrive and start cleaning, and a last one when your clean is done. No waiting by the door.

No. Many clients leave a key or a door code. If your cleaner cannot get in after 3 attempts to reach you, it is treated as a same-day cancellation.

That is our goal. We introduce your cleaner by name, and recurring clients keep the same cleaner whenever possible.

Photos help us give you the most accurate quote. If your home is in a different condition than described when your cleaner arrives, we will talk with you about an updated price before any extra work is done.

We love pets, but please have them put away before your cleaner arrives so they stay safe and your cleaner can work.

The inside of the oven is included in every move-in / move-out clean. For other cleans it is an add-on. The inside of the fridge is always an add-on, including on move-outs. The inside of the microwave is included on recurring, deep and move-in / move-out cleans. Inside cabinets, baseboards, window sills, blinds and curtains, and heavy pet hair are add-ons on standard cleans, and some are already included in deep and move-in / move-out cleans. The quote form shows you which ones.

For their safety, cleaners may end a visit if there are loose pets, biohazards, unsafe conditions, or if they are treated with disrespect.

We are the cleaning company that takes care of its cleaners. Our cleaners are respected, paid fairly and treated like professionals, and that care shows up in your home. Our goal is to make your life easier, give you your time back, and let you come home to a fresh, clean home.

Every clean is photo-checked. Your cleaner takes after photos and completes our checklist before the visit is marked done.

Let us know within 24 hours of your clean and send photos of anything that was missed. We will make it right.

Yes. Every cleaning partner we work with must carry current insurance before they can take any jobs.